Shipping policy
Shipping Policy
We work hard to get your order out quickly and delivered safely.
Below you’ll find everything you need to know about processing, delivery, and shipment issues.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received.
Once your order ships, you will receive a confirmation email with a tracking number so you can monitor delivery.
Please note: During peak seasons or promotional periods, processing times may be slightly extended.
Shipping Times
Estimated delivery times:
• Domestic Orders: 3–12 business days
• International Orders: 3–12 business days
Delivery times are estimates and may vary depending on location, carrier performance, weather, or peak season delays.
We primarily ship via USPS and trusted logistics partners.
Once a package leaves our facility, transit times are controlled by the carrier.
Tracking & Delivery
All shipments include tracking.
Once marked as shipped, it is the customer’s responsibility to monitor tracking updates.
If tracking shows “Delivered” but you cannot locate the package:
• Check around your property
• Check with neighbors or household members
• Check with your building office or front desk
• Contact the carrier directly with your tracking number
Delivery scans are considered proof of delivery.
Lost or Stolen Packages
If your package is marked as “Delivered” by the carrier, Seedly is not responsible for lost or stolen items.
In these cases, customers must file a claim directly with the shipping carrier.
We cannot issue refunds or replacements for orders confirmed as delivered.
If your package is lost in transit (not marked delivered), contact us at support@tryseedly.com within 7 days of the expected delivery date.
We will assist with filing a claim and determine the appropriate resolution.
Incorrect or Incomplete Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
If an order is returned due to an incorrect or incomplete address:
• The customer is responsible for additional shipping costs
• We are not responsible for delivery delays caused by address errors
Orders cannot be modified once processed.
Damaged Shipments
If your order arrives damaged, you must contact support@tryseedly.com within 7 days of delivery.
Please include:
• Your order number
• Clear photos of the damaged item
• Photos of the packaging
We will review your claim and provide a resolution at our discretion.
Failure to report damage within 7 days may result in denial of the claim.
Refunds & Replacements
We do not offer refunds for orders marked as delivered.
For confirmed lost-in-transit packages (not marked delivered), we may offer:
• Replacement
• Store credit
• Partial refund
All claims must be submitted within 7 days of the estimated delivery date.
International Shipping & Customs
International customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.
We are not responsible for customs delays or processing times.
Contact Us
If you have questions about your shipment, please contact us at:
We’re happy to help resolve legitimate shipping concerns quickly and fairly.